PRIVACY POLICY
1. Introduction
1.1 Your privacy matters to us and our Privacy Policy explains what information we collect, how we use and process your personal information, what data we store and how we secure your personal data.
1.2 We encourage you to read the policy carefully and contact us at info@golivialife.co.uk with any queries about our privacy practices.
1.3 This is our Privacy Policy as of April 2020. It could be updated in the future.
2. Who we are
2.1 Golivia Life Ltd ( ‘us’, ‘we’ or ‘our’), trading as golivia.co.uk (blog and info hub), provides the information and services on this website and on our social media channels.
2.2 Our registered address is 20-22 Wenlock Road, Hoxton, N1 7GU. If you have any questions regarding the website or our Privacy Policy, you can email us at info@golivialife.co.uk for more details.
3. Information collected
3.1 We collect demographic data and personal data to enable us to provide you information and services.
3.2 We do not collect delivery addresses or payment information from you, as we don’t process customer orders or payments.
3.4 Names and email addresses are collected if you sign up to the newsletter, so that you can be added to the mailing list for those who have subscribed to the newsletter.
3.5 We collect aggregated demographic information about site usage to analyse general website performance.
3.6 We collect data about your preferences and buying behaviour via cookies for marketing purposes only and you are able to control or restrict this data by managing your cookie settings.
3.6 If you contact us using a website contact form, or by directly emailing us, your email address and your name (if provided) will be collected so that we can respond to you.
3.7 You can withdraw your consent for us using your information at any time by following the instructions shown in our newsletters or by emailing us at info@golivialife.co.uk.
4. Use of personal information
4.1 We use your personal information for the following range of business activities:
- Subscription administration
- Distributing a regular newsletter, if you have subscribed for this
- Internal audit, research and development purposes
- Data analysis in relation to marketing and website performance
- Legal obligations (e.g. prevention of fraud)
4.2 We will never send you unsolicited emails and you’ll only receive our newsletter if you have signed up for it. You can unsubscribe at any time – clear details for how to do this are shown on the newsletter.
4.3 We will only contact you to answer your queries and will only send follow up emails that are related to your queries, to provide your order confirmation, or to discuss any issues with your order, payment or delivery, or to discuss management of your account.
5. Data sharing
5.1 Your personal details will only be used with your consent, in order to provide you our information and business services.
5.2 In order to deliver the highest quality services to you, we partner with external companies (‘third parties’) that also receive some of the collected personal information for the following purposes:
- Our mass mailing service (an automated email marketing service) uses the email addresses we’ve collected in order to create a database out of them, and to arrange mass delivery of our customer newsletters, info updates and promotions.
- Google Analytics is a tool that analyses how you use our web pages. It tracks your on-site behavior, the time of your visit, the length of each session, the pages you visit, how frequently you visit in a month, and other web usage information. This helps us understand your interests and actions so that we can respond to your needs and improve our service.
- Affiliate marketing tools that analyse data about purchases.
5.3 We will never sell your personal details and we do not store or share your payment card details in any way with any third parties.
6. Security and storing data
6.1 We do not store any information about customer orders, payments or delivery addresses.
6.2 We only hold the personal contact information that you have provided for the business purposes listed above (e.g. responding to queries, dealing with order issues and distributing our newsletter to subscribers), and for no longer than reasonably required.
7. Your consent
7.1 If you voluntarily give us your information for the purposes outlined above, then you give us the consent to use your personal information to provide you our information and business services as specified.
7.2 If after reading our Privacy Policy you continue to browse our web pages, then you give us the consent to use your data for the purposes outlined above.
7.3 If you don’t agree to these terms, please do not continue using or accessing our website, newsletter or social media content. You can also email us at info@golivialife.co.uk to withdraw your consent and to request that we delete your personal details from our system – e.g. if you previously provided consent, but have changed your mind. Please feel free to email us if you have any other queries about our terms.
8. Registration with Information Commissioner’s Office (ICO)
8.1 Golivia Life Ltd’s ICO data protection certificate number is ZB136236.
8.2 Contact details for the Data Protection Officer are as follows:
Name: Susan Vende
Email address: info@golivialife.co.uk